NewsStory

I Was Not Expecting This…

Shawn Ryan Show

The speaker expresses gratitude for the overwhelming support of their newly launched Glacier privacy and security app, which reached #10 in the App Store's productivity section within days. They highlight the value of user feedback in identifying and fixing bugs, and encourage users to leave reviews.

Summary

In this brief video, the speaker shares their excitement and surprise about the early success of Glacier, a privacy and security mobile application they recently released. Recorded while enjoying some peaceful creek time, the speaker addresses the rapid adoption of the app, noting that it has climbed to the #10 position in the App Store's productivity category—just nine slots behind ChatGPT—in only a couple of days since launch. The speaker expresses genuine gratitude for this unexpected level of support from users. Beyond the rankings, the speaker emphasizes the importance of user-generated feedback through support tickets and feature inquiries. They provide a specific example of how user reports led to a quick fix: users couldn't copy and paste numbers into the burner number feature, and the development team immediately addressed and resolved this issue. The speaker describes this collaborative process as "wildly successful" and reiterates their appreciation for the community engagement. Finally, the speaker makes a call-to-action, requesting that users leave reviews on the app store, explaining that these reviews are valuable for the team's understanding of user satisfaction and app performance.

Key Insights

  • The Glacier privacy and security app reached #10 in the App Store's productivity section within just a couple of days of launch, positioning it nine slots behind ChatGPT
  • User support tickets and feature inquiries are being used to identify and fix unforeseen issues, such as the inability to copy and paste numbers into the burner number feature
  • The development team is responsive to user-reported bugs, with developers implementing fixes immediately after receiving support tickets
  • The speaker did not anticipate the scale of user adoption and support that the Glacier app has received following its release
  • User reviews on the app store are valued as a means for the team to understand performance and receive comprehensive feedback from the community

Topics

Glacier app launch and early successApp Store rankings and productivity category performanceUser feedback and bug fixesCustomer support and community engagementRequest for app store reviews

Transcript

[0:00] Hey, how's everybody doing? Just getting uh some nice creek time down here. Catching some peace. And um but hey, I just wanted to express my gratitude for for the outpour of support that we've received over the past couple days. As many of you know, we released our privacy security app, phone app, Glacier, the Glacier app, just a couple [0:31] of days ago, and we are already number 10 in the productivity section of the app store, nine slots away from Chad GPT. Wow. Um, I don't even know what to say except thank you. And I also wanted to thank you guys. Uh, for those of you that have been sending in the support tickets, [1:02]…

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