The One Trick To Trusting Your Team
The speaker emphasizes the importance of trust in a team by implementing sensors for feedback, such as employee and customer net promoter scores, to monitor performance. This approach allows business leaders to manage concerns without micromanaging, enabling growth and stability.
Summary
In the discussion, the speaker addresses the common fears leaders have regarding their teams potentially causing embarrassment or financial loss. To alleviate these concerns, they propose the use of 'sensors,' which can be mechanisms for consistent feedback that inform leaders when issues arise within the business. By monitoring metrics like employee net promoter score (ENPS) and customer net promoter score (NPS), leaders can quickly detect if there are significant issues affecting team morale or customer satisfaction. The speaker notes the importance of controlling how this feedback is collected to prevent manipulation, suggesting that leaders manage the reporting to ensure data integrity. With reliable metrics in place, leaders can focus on scaling their business without fear, as they can rely on these indicators to notify them of any problematic shifts. Additionally, the speaker invites listeners to access a free Scale Workbook, a resource designed to help entrepreneurs streamline and scale their businesses more effectively.
Key Insights
- The speaker uses the analogy of a water sensor in a basement to explain how business sensors can help leaders manage risks.
- Employee net promoter score (ENPS) serves as an important metric for understanding team morale and can signal when intervention is required.
- The speaker insists on controlling the parameters of feedback mechanisms to prevent manipulation, likening it to rolling back a car's mileage.
- Leaders can focus on inputs and outputs of their business, such as customer satisfaction and labor costs, without micromanaging the processes in between.
- The speaker offers a free Scale Workbook to help entrepreneurs gain insights and improve their business operations.
Topics
Transcript
[0:00] In business, the biggest fear we have is that our team is either going to embarrass us, cost us money, or even worse, cost us our business. And that is why people have a hard time letting go. What I do is any area of my business that I'm concerned that that might happen, I insert a sensor. So, what is a sensor? Well, all of us, hopefully, depending on where you live in the world, you have a sensor in your basement that senses water, and if there's a flood, it turns your water off [0:30] to your home. Because I have a sensor in my house that that happens, I can go travel the world for 9…
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